Ok, I read the horror stories about recent dell deliveries, and quite frankly I ignored them. Heck, I’m writing this post from a Dell PC! But… alas… heed I should have taken…
I started a thread a while back on Talk Photography about choosing whether I’d go with a macbook or a dell. Well, after a little more research, and a little more time, I decided to get a dell for the g/f as a wee birthday present. Said I’d go for a wee 13″. Nice and dinky, and pretty cheap too. Before ordering I took a quick look at the outlet store and spotted one made to my spec and was returned unopened or something similar… cheaper again, that’ll do the jobbie! Ordered it on the 28th of May, to be delivered on the 7th of June. Perfect timing for the present.
Hits the 5th and I get the first email. “Your order has been changed”… ok, no worries, popped it open, new estimated delivery date of 15th June. I can live with that! Hey, a few days late, she won’t mind, I had also taken her to brighton as well so that would take the pressure off.
13th of June…. “Your order has been changed”… ok, this time I do worry… estimated delivery date changed to 22nd of June… ok, now that’s pushing it… but hey, I’ll live with it!
Ok, so no more notifications. Wicked! Hits 22nd of June… day passes by… 4 o’clock hits… where’s my bleedin laptop?!? Popped open the website… estimated delivery has changed to 28th of June.
Ok, that was a bit cheeky… and now I’m beginning to sweat a little… so I pops them an email telling them I’m a little peeved off that my delivery date keeps changing and the last time it changes without notification yadda yadda.
June 24th. No reply yet. Open up the orders page…. estimated delivery date has changed AGAIN! To 2nd of July! Ok, now I’m seriously miffed. But I decide to send an email rather than biting some poor individuals head off.
Later that day I DO get a reply. An apology saying they are working with their suppliers to get parts and will do their best to bring the date closer… ok, I decide to ignore the bit about the suppliers and parts seeing as it was an outlet order I made… and let it slide…
Ok, so early last week I was keeping a regular eye on this delivery date. Seems to be holding fine up until about the 28th/29th… and I spot it change to the 8th of July… I can’t believe my eyes! So just to make sure, I refresh the page… and get this… it changes to “CANCELLED”….
Wha?!?
DELL?!?!?!? WHAT THE HELL IS GOING ON!
So, I had enough at this stage. Registered a complaint and decided to buy off ebuyer (I HIGHLY recommend them, laptop arrived 2 days later!!). So, there I was today and realised you know what, I haven’t checked my account properly recently. Been to enganged in all this world cup melarchy!
Opened up my online banking… and before my eyes I see a big stinking dirty payment to Dell for the non-existant laptop…
Seriously, don’t make me take you guys to the small claims court, I really can’t be putting up with this crap.
Watch this space…
